Our technology has in-built autonomous analytics that record who has been allocated a task by name and company ID, what time the events attended to were received, how long it took for a response and a resolution to be undertaken and when the event was finally resolved. Because the backend is password protected, the record of every service provided is available for quality evaluation.

We believe that since both the client and Company maintain a similar record of their interaction, quality assurance can be independently verified from the service rendered. Our services are also autonomously allocated to those who need to respond, thereby reducing the bottleneck which is usually created by a laxity, if at all, in manual allocations at conventional call centers.

Our robust system though based on online services has inbuilt capabilities for going offline to address distress calls or panic buttons.